Cancellations and Returns
Our terms of sale are designed to treat customers fairly, in order to make the shopping experience with Reclaimed World just as exceptional as the items.
To protect our customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions, and details before purchasing anything on the site, and then again upon delivery or pickup.
If the customer is unsure about an item’s condition, dimensions, quantity, or description, they can send their questions via the listing page of the Site.
Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.
Can I cancel an order?
If a customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order within 14 days by contacting our office and receive a refund.
The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements.
If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.
Can I return an item?
Consumers based in the UK can request to return the goods to Reclaimed World up to 14 days after the goods have been received. We regret to inform you that if you do not notify us within the time period, we will not be able to process the refund. Once accepted, the buyer is in charge of the shipment and should organise it as soon as possible. The delivery return will be at the customers cost.
To initiate a return, the customer must email Reclaimed World at enquiries@reclaimedworld.com. In the return request, the reason for the return must be include.
If the item from Reclaimed world is received damaged or faulty you must notify us within 48 hours. Beyond the time period we will not be liable for any faulty or damaged goods. Please email enquiries@reclaimedworld.com with a description and photos of any damage of the goods.
As with cancellations, the right to return an item does not apply to the following types of goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements.
Additionally, the customer may not return an item when its dimensions or other characteristics do not fit its requirements. We strongly recommend that buyer measures all access areas prior to making a purchase as we will not accept returns on this basis.
If in doubt, the customer can contact the Reclaimed World via the site.
In case of a return, the costs of delivery are non-refundable
All returns are to be via our trusted couriers and arranged by Reclaimed World. All return delivery costs are to be paid for by the customer. The customer is responsible for the sufficient packaging of the item(s).
Once the item is returned to Reclaimed World in the same condition, Reclaimed World will confirm receipt and refund the customer. If an item is returned damaged, or in an unsuitable condition, Reclaimed World will not be able to process the refund. If the customer requires the product to be sent back to them, the customer will have to pay the delivery cost. All items are inspected on return.
In the case of item(s) damage in transit, Reclaimed World must be contacted within 48 hrs. Reclaimed World will then raise an insurance claim on behalf the customer with the delivery company. Once the claim is resolved and any relevant decision regarding the insurance has been made, any applicable refunds will be processed.
Reclaimed World may refuse a return of an item if it has been altered by the customer in any way.
All returned building materials will be subject to a 25% restocking charge.
Reclaimed World are not liable for any damages or loss sustained in transit via third parties.